How To Submit A Problem Report
If you wish to report a fault with MailArchiva, kindly send the following information to firstname.lastname@example.org:
- Server version
- Clear and accurate description of the problem
- Steps to reproduce
- Hardware and software environment
- Any special considerations
- Logging information
a) If your problem is not easily reproducible:
Send a file called debug.log (compressed) to email@example.com. The debug.log file is accessible from Configuration->Logs in the Server Console.
b) If your problem is reproducible
Delete the debug.log file using the Delete button in Configuration->Logs. Set the log level to Troubleshoot. Reproduce behaviour. Send us a copy of your debug.log file (compressed) to firstname.lastname@example.org.
c) For all authentication related concerns:
Set the Log Level to Troubleshoot in Configuration->Logs. Restart the MailArchiva server. Perform a test login. Send us a copy of your debug.log file (compressed) to email@example.com.
If you are unable start or access the Server Console, the debug.log file can be obtained from File System Layout.
Found this information useful? Visit mailarchiva.com to learn more about MailArchiva.