Cannot connect Microsoft 365 (i.e. Office 365)

 

Impersonation error

 

The account does not have permission to impersonate the requested user.

 

The impersonation account specified in the Exchange connection is likely incorrect. Ensure that you are using the User Principal Name (UPN) of the user and not just an email address.

 

Update manifest

 

Badly formatted directory string

 

Since certificate DN's include comma delimiters, please do not include comma's in the organization name or any other field when generating a certificate or updating the manifest.

 

 

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