Privacy Policy

This Privacy Policy describes how Stimulus Tech Limited ("Stimulus Tech", "we", "us" or "our") collects, uses, and protects personal information obtained from users of our websites and services. This policy applies to all websites operated by Stimulus Tech, including https://www.mailarchiva.com and https://stimulustech.io, and to all products and services distributed or supported by Stimulus Tech.

By accessing our websites or using our software products, you agree to the practices described in this Privacy Policy.
 

1. Information We Collect

• Customer account information: We collect personal and business contact details from customers when they sign up or interact with us, such as company name, contact name, email address, phone number, and user credentials. This information is used to manage customer accounts, provide support, and issue billing.

• Email archiving data: As part of our services, customers may archive email communications, including metadata (e.g., sender, recipient, subject, timestamps) and message content. Stimulus Tech processes this data solely on behalf of customers in accordance with their instructions.

• Contact, folder, and calendar data: In addition to email content, Stimulus Tech's software may synchronize and archive related data such as contact records, folder structures, and calendar information from customer systems. This information is processed solely for the purpose of preserving business communication context and is handled in accordance with the customer’s configuration and instructions. These may include names, email addresses, and other associated details relevant to email communications.

2. How We Use Information We use collected information to:

• Provide, maintain, and improve our products and services

• Store your contact details in our help desk system to facilitate support communication

• Communicate with you about product updates, transactions, and support requests

• Process payments and issue invoices

• Respond to inquiries and technical support tickets

• Send marketing communications (which you may opt out of)
   

3. Payment Processing
   
   We use secure third-party payment processors. If recurring billing is required, we store billing details securely with the customer’s consent. All payment transactions use Transport Layer Security (TLS) encryption.
    

4. Cookies and Tracking Technologies
   
   We use cookies to enable essential site functionality, maintain user sessions, record current session information, and analyze site usage. New session identifiers may be generated after a period of inactivity. You can disable cookies in your browser settings, although some features may not work properly.
    

5. Google Analytics
   
   We use Google Analytics to help analyze usage of our websites. This tool collects non-personally identifiable information such as visit duration, pages visited, and referral sources. We do not combine this information with personal data.
    

6. Log Data
   
   Our servers automatically log information from your browser, including IP address, page requests, and interaction with links. These logs help us monitor system performance and troubleshoot issues.
    

7. Sharing of Information

We may engage trusted subprocessors to support delivery of our services (e.g., cloud infrastructure providers). A list of subprocessors is available upon request.
 

8. Data Security
   
   We implement strong security measures to protect your information. Passwords are stored using salted one-way hashing algorithms. However, no online system is 100% secure.
    

9. Data Retention

For email archiving services, data retention durations are governed by the customer’s configuration and applicable service terms.

10. Your Rights Depending on your location, you may have rights under applicable data protection laws, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing or request restrictions

• Request data portability

• Withdraw your consent at any time (where applicable)

• Lodge a complaint with a supervisory authority

For archived email data, Stimulus Tech acts as a data processor. The customer is the data controller and is responsible for managing any related data subject access requests. We will forward such requests to the appropriate customer.
 

11. International Transfers
    
    Stimulus Tech is based in New Zealand and may transfer data to countries where its service providers operate. We implement appropriate safeguards to ensure lawful data transfers.

12. Links to Other Websites
    
    Our websites may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

13. Children’s Privacy
    
    Our services are not directed to individuals under 13. We do not knowingly collect information from children under 13. If you believe we may have done so, contact us immediately.

14. Customer Responsibilities
    
    Customers are responsible for ensuring they have an appropriate legal basis to archive and process email data. Customers must also ensure that their use of our services complies with applicable laws and that the data submitted does not infringe on the rights of others or contain harmful content.

15. Changes to This Policy
    
    We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices. Previous versions will be archived for reference.

16. Governing Law
    
    This Privacy Policy shall be governed by and construed in accordance with the laws of New Zealand.

17. Contact Us 

If you have questions or concerns about this Privacy Policy, please contact:

Stimulus Tech Limited
Email: hello [at] stimulustech.io
Website: https://stimulustech.io